Positive conflict management in the workplace
In a team, between colleagues or with certain audiences, it is common to experience conflicts in the workplace. Situations of stress, poor communication or conflicting objectives can sometimes leave professionals at a dead end. What are the keys to unlocking dialogue, facilitating expression and asserting oneself while respecting others? Knowing how to apply communication based on authenticity, emotional expression and empathy can be a decisive resource.
PUBLIC
Professionals and volunteers from all sectors
AIMS
- Understanding the mechanisms that block or open communication
- Understanding the mechanisms of stress and aggression
- Developing emotional intelligence
- Find solutions based on mutual respect and consensus
TEACHING METHODS
- Theoretical input: psychosocial, pedagogical, educational and regulatory insights
- Playful and participative approach, adapted to the situations encountered by the participants
- Case studies, role-playing, group work
CONTENT
What is a conflict?
- Representations and conflicts
- The causes of a conflict
- The human needs behind the conflict
Developing self-awareness
- Understanding your own reactions and emotions
- Emotional intelligence
- Stress and strong emotions: the contribution of affective and social neuroscience
Prioritize the quality of the relationship
- Knowing how to distinguish facts from our interpretations and judgments
- Empathic communication
- Learning to assert yourself while respecting others with the tools of non-violent communication (NVC)*
- Work around examples of conflicts and situations experienced by the participants
DURATION
2 days (14 hours)
PLACE
Marseille, Cité des Associations, or on your premises
English (UK) 
Français